Corporate Presentation Highlights How On-Site Remote Assist (OSRA) Helps Businesses Deal with Pandemic-era Field Service Management Challenges

BERLIN, GERMANY, March 28, 2023 /24-7PressRelease/ — Phillip Inberg, CFO & Director of scheduling and management at Berlin-based TillerStack, a global player in the field staff management software and field service solutions industry, presided over a video conference to outline the company’s vision of industry trends. Participants included industry partners, field service managers, and clients.

Commenting on a noticeable spike in interest in TillerStack’s solutions, Mr. Inberg said: “During the pandemic, and in its immediate aftermath, global maintenance teams put field service on the backburner. Except for critical repair and maintenance, many businesses largely focused on other organizational priorities. But all that is changing!”

Based on research conducted by TillerStack’s analysis teams, it’s clear that more companies are reaching out to the company for support and assistance. Multiple presentations by company experts highlighted a clear trend. Initially, with personnel-related concerns front and center, global pandemic restrictions changed how organizations responded to requests for fiend service. If a service call was “avoidable”, it would be pushed out.

With the realization that procrastination is the root cause of significant performance issues, companies are now gearing up service and maintenance efforts. According to Özgür Demir, Technical Lead and Project Manager at TillerStack: “Remote assistance features, like those TillerStack has integrated into its core products for years, were once viewed as ‘nice to have’ in field worker management software. But now, it’s become the global benchmark against which organizations measure field service management solutions.”

During the live presentations that followed, participants were shown how field technicians, in coordination with remote staff at head offices and service management centers, used TillerStack ‘s cutting-edge On-Site Remote Assist (OSRA) features, to perform critical service tasks. The aspects demonstrated included: Video Call with Live Image Transmission, Video-Recording, – Storage, – Distribution; Voice-Controlled Work Plans/Checklists, Integration Order Data, Augmented Reality Integration, and Connection of Knowledge Databases.

In his closing remarks, Mr. Inberg stressed the importance for organizations to start building OSRA capabilities now, before they get too far behind on their maintenance and field service commitments. The best way to get a handle on things is to embrace futuristic technology offered by field service management companies like TillerStack.

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