Hybrid Physical Security solution provider Identify Inc., accelerates resolution of customer Help Desk issues and gets better visibility into Service Contract Profitability.
TORONTO, ON, April 19, 2018 /24-7PressRelease/ — Promys, one of the best reviewed PSA business software solutions for technology solution providers, announced that it has been awarded a contract by Identify Inc., a rapidly growing technology security integration firm headquartered in Madison Heights Michigan. Identify provides monitoring center services, interactive video monitoring, security design & consulting, access control systems, IP digital video systems and intrusion systems and maintenance agreements to commercial & government customers. The Promys PSA business software was selected to help Identify consolidate Help Desk Ticketing, Service Contracts, CRM, Quoting, Project Management, and Customer portal into one enterprise PSA business software solution.
“Identify has built our reputation based on integrity and experience, subsequently we retain a very high ratio of our clients and help them to protect their brand, business and their clients. These principals have supported our goals of creating long term partnerships with our clients in the commercial, retail, educational, financial, museum, government, healthcare, manufacturing and sports and entertainment markets. As we’ve grown and taken on larger projects and customers, we found that our previous disconnected business software was making it difficult to respond to changes quickly and provide the high level of Help Desk support and access to real-time information that our larger customers were demanding. We were also struggling with efficiently and accurately collecting time, job costing and billing information…,” said Robert Suszynski, Owner, Identify Inc.
“The Promys PSA business software has significantly improved our ability to quickly resolve customer Help Desk support issues and to immediately know which customers are under service agreement and which ones aren’t. This in turn has given us better visibility into Service Contract profitability. Our customers really like the Promys Customer self-service portal, which allows them to check the status of support issues without having to call our Help Desk. We’ve only just begun to tap into the potential of the Promys CRM, Quoting, Project Management, Job Costing and other modules, but I can say that the profitability reporting in Promys is truly outstanding.”
John Breakey, founder and former CEO of Unis Lumin, a Cisco gold Partner and current CEO of Promys adds, “We re-wrote Promys PSA from scratch over the last 2.5 years because knew putting “lipstick on the pig” wasn’t going to allow us to take our customers to the next level. As part of that process we also re-imagined our implementation and training methodology to ensure that Promys customers transition to the new version quickly and easily, so that they can focus their attention on growing their business, not on implementing their PSA software.”
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Promys is consistently reviewed as one of the best PSA business software solutions for technology solution providers and MSP’s. PROMYS was originally developed for a Cisco Gold/Master partner in 1998 to address the fundamental problem that IT solution providers face – how to tie professional services together with complex equipment solution delivery and managed services and post sales support.
Since then Promys has quickly added technology solution providers and systems integrators in IT, managed services, Audio Visual and Physical Security, including two of the largest and most recognized technology solution providers in the world.
For further information on Promys, please visit www.promys.com or call 1-866-728-2345.
About Identify Inc.
Identify, Inc. is a technology integration contracting firm built on the extensive experiences of its principals. This has established on our goal of providing long-term partnerships with clients displayed with industry best practice, consistency, and cost effective solutions. We are a firm of trained professionals, continuing to take pride in our work in design, install, service and support for our clients.
Identify, Inc. is headquartered in Madison Heights, MI servicing the Michigan, Indiana, Ohio areas. With a second location in the Hub Zone at Focus Hope in Detroit.
For more information on Identify Inc., please visit www.chooseid.com, or call 866-863-9311.
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